Hitachi Construction Machinery

Europe

Global e-Service

We want to help your business run smoothly and ensure you get a positive experience working with our construction equipment. So we developed Global e-Service, an online application that allows you to monitor your machines remotely.

You can use two systems that are part of Global e-Service: (Owner’s Site and ConSite), which will give you a valuable insight into your machine’s operation. They are available for Zaxis medium and large crawler excavators, wheeled excavators and a range of ZW wheel loaders.

Also available as part of Global e-Service is the Hitachi Online Parts catalogue. You can use this resource to easily find the parts you need to keep your machine running at an optimum level.

Monitoring, comparing and analysing the data supplied by Global e-Service, and using components from the Hitachi Online Parts catalogue, will help you to increase productivity, enhance efficiency, maximise availability and reduce your running costs.

Why use Global e-Service

Robert Stark,
Co-owner of Kelston Sparkes Group

“The information provided by Global e-Service is very useful for analysing fuel consumption and actual machine usage,” says Robert Stark, co-owner of Kelston Sparkes Group.

Peter Kögel,
Management Board Member

“It’s important to know the location and fuel consumption of each machine, and useful to monitor any downtime,” says Peter Kögel, Management Board Member, Kögel Bau GmbH & Co. KG

Hartmut Pieper,
Managing Director

“Global e-Service helps us to minimise downtime and is ideal for advising when routine maintenance is required,” says Hartmut Pieper, Managing Director, H Ehlert & Söhne GmbH & Co. KG.

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What exactly is Owner’s Site?

Your machine sends operational data on a daily basis via GPRS or satellite to www.globaleservice.com. This gives you immediate access to Owner’s Site and the vital information you need to support your Hitachi machinery and operations. This includes meter readings, location, fuel consumption figures and CO2 emissions, and more.

ConSite

ConSite is an automated report service that summarises all of the relevant machine information on a monthly basis. It includes a detailed analysis of operational data, ratios and hours. You receive these monthly reports direct via email and they are also saved in your Owner’s Site account for easy reference.

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Hitachi online parts

Finding the parts you require for your equipment is easy using the Hitachi Online Parts catalogue. Simply search by machine model code, model name or part number. This user-friendly tool also contains parts illustrations to help you find exactly what you’re looking for.

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