Hitachi Construction Machinery

Europe

Technical Support Engineer – Germany

Website HCME

Is your strongpoint delivering excellent technical and field support to customers? Are you technically well-educated and experienced in our branch? And do you like to interact with customers face to face as well as from the office? Then this is the job you want!

Tasks

You will provide as a helpdesk function for dealer handling technical correspondence, supporting or assistance. Also give field support to dealers and give instructions on new products. You will help on finding correct spare parts for the machines and give detailed parts information on demand (sample: exact dimensions).

In case of issues you will be troubleshooting and corresponding on technical questions or inquiries from dealers and Sales dept. You will also coordinate modifications and advice on sales/technical information for current/new models to dealers and end-users. You will give advice and instruction of the HCM-systems at the dealer locations.

There is also a large communication component with several institutions, such as the HCME Engineering & Product Regulation Department, TÜV Germany, TÜV Japan and the Kraftfahrt Bundesambt (KBA), concerning road homologation issues.

Your profile

  • Bachelor in Industrial or Mechanical Engineering
  • Willing to travel
  • Experience in a similar role in a the Capital Goods Industry, preferably with earthmoving equipment
  • Excellent communication & analytical skills
  • Good knowledge and MS Office
  • Good knowledge of the German and English language (spoken and written)

This position is classified in scale 11/K, minimum € 39.000,-, maximum € 66.000,- gross annual salary including holiday allowance and guaranteed bonus.

Our offer

We like to reward our people for their performance, so our rewards are extremely competitive and based on the benefits according to the Metalektro Collective Agreement.

In addition to a competitive salary we can also offer you an international working environment, excellent education and training opportunities, flexible office working hours, yearly salary increase based on appraisal result and several insurances.

Company profile

Hitachi Construction Machinery (Europe) NV (HCME) is a subsidiary of Hitachi Construction Machinery Co., Ltd. (HCM) and was established in 1972 in Oosterhout, The Netherlands. It is responsible for the manufacturing, sales, service and marketing of Hitachi construction equipment throughout Europe. In 2002 a factory for the construction of medium excavators and a Training and Demonstration Centre, was established in Amsterdam. Successful operations at its European factories are allowing HCME to fulfill its business strategy and increase market share in each of its key markets. The company’s mission to ‘think global, act local’ is reflected in its focus on customer needs and the Hitachi brand values associated with innovation and technology.

Our main products are hydraulic excavators (both wheeled as well as tracked), crawler cranes, wheeled loaders, rigid dump trucks and giant mining excavators. HCME provides a product line-up that distinguishes itself by its depth and width and that has earned an excellent reputation for performance, reliability and safety.

We market our products worldwide through our global network. Our network covers 20% of the whole world.

We employ approximately 700 people.

Pre-employment screening
For certain positions, prior to extending an offer of employment, we will check and verify the following information: professional references, the authenticity of identity documentation and educational credentials and a Certificate of Good Conduct (CGC). For some positions a personality questionnaire, business case presentation and/or an assessment may be part of the application procedure.

Interested to join HCME?

Recruitment agency GULP (a Randstad company) provides us support to recruit and select suitable candidates. If you would like to receive more information about the vacancy please contact Yanhong Zhang by email: yanhong.zhang@gulp.de, phone: +49 (0)711-44 09 00 21 or mobile: +49 (0)1525-450 78 17. Your application will be processed by Randstad.

Apply?
Are you interested in this vacancy? Send an up-to-date CV to yanhong.zhang@gulp.de

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