Hitachi Support Chain

Four German customers explain how they protect their construction machinery using elements of Hitachi Support Chain, supplied by official dealer Kiesel and Hitachi Construction Machinery (Europe) NV.

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Hitachi Parts

Ehlert & Söhne GmbH & Co. KG, a demolition and recycling company in Hamburg, has three Hitachi mini excavators and nine medium excavators, including a ZX250LCN-5.

We buy Hitachi Genuine Parts from Kiesel. There is excellent availability of these items and we can have everything delivered directly as and when required. We know that these parts have been designed to work with Hitachi construction machinery for optimum levels of performance. Less expensive imitation parts don’t provide the same peace of mind.

Hartmut Pieper, Managing Director
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  Hartmut Pieper, Managing Director of Ehlert & Söhne GmbH & Co. KG

Global e-Service

Kögel Bau GmbH & Co. KG tilization in general construction and is based in Bad Oeynhausen. Its Hitachi fleet includes: three wheeled excavators, three medium excavators and two compact wheel loaders.

Global e-Service is a strong element of the Hitachi Support Chain programme. It is important to know the location and fuel consumption of each machine. In addition, it is useful to monitor any downtime, so that we can calculate the degree of utilisation.

Peter Kögel, Member of the Management Board
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  Peter Kögel, Member of the Management Board at Kögel Bau GmbH & Co. KG

Technical support and extended warranty

Demolition specialist Heidemann Abbruch GmbH has two Hitachi mini excavators, a Hitachi wheeled excavator and six Hitachi medium excavators.

Our fleet is covered by an extended 5,000-hour warranty. Everything connected with our after-sales package is coordinated through Kiesel, as it’s easier for us to call them and we always receive an instant response.

The technicians always have a high level of knowledge that is required to maintain Hitachi excavators. We know that the manufacturer is behind the service provided by Kiesel and we trust that we receive the full benefit of the advanced technology in this way.

Werner Ohlrogge, Managing Director
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  Werner Ohlrogge, Managing Director of Heidemann Abbruch GmbH

All-round after sales

Lingen-based Moß GmbH & Co. KG specialises in earthmoving, demolition and recycling. Its Hitachi fleet comprises four mini, one wheeled and ten medium excavators.

Hitachi Zaxis excavators are excellent value for money and offer an all-round care-free package. This means that the total cost of ownership is favourable and we enjoy a reliable service – no matter where we are working in Germany.

Klaus Nieweler, Operations Manager
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  Klaus Nieweler, Operations Manager at Moß GmbH & Co. KG
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